Boost up your IT service management skills through our best ITIL certification and training courses. These courses offer self-pace learning, practice exams, and in-depth studies designed to align with modern business needs.

Key Takeaways

A list of latest top ITIL certification and training courses.
Courses aim to prepare learners for the ITIL 4 Foundation Certification exam.
Suitable for IT professionals interested in understanding IT service management and ITIL vocabulary.

What are the best ITIL certification and training courses available?

This list presents a selection of best ITIL certification and training courses. Courses focus on ITIL 4 foundation topics, comprehensive service management concepts, and exam preparation. Suited best for IT professionals interested in gaining a deeper understanding of ITIL principles and best practices in IT service management.

What is ITIL?

ITIL is a set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the needs of the business. The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. The goal is to improve efficiency and achieve predictable service delivery.

#	Course Name	University/Organization	Ratings	Duration
1.	ITIL 4 Certification Exam Preparation	Learn Quest	★★★★★ 4.7	17 Hours
2.	ITIL Certification v4 – Foundation Practice Certification Exams (6 Exams)	Udemy	★★★★★ 4.6	—
3.	ITIL 4 Specialist CDS: Getting Started	PluralSight	—	—
4.	ITIL 4 Specialist CDS: Managing Value Streams	PluralSight	—	—
5.	ITIL Certification Training Course	Udemy	★★★★☆ 4.2	03 Hours
6.	ITIL Strategist DPI	PluralSight	—	—
7.	ITIL Specialist DSV	PluralSight	—	—
8.	ITIL Specialist HVIT	PluralSight	—	—
9.	Introduction to Service Management	Udemy	★★★★★ 4.5	02 Hours
10.	ITSM Foundation Exam Prep / Practice Tests (updated 2021)	Udemy	★★★★★ 4.5	—

In order to help our readers in taking a knowledgeable learning decision, TakeThisCourse.net has introduced a metric to measure the effectiveness of an online course. Learn more about how we measure an online course effectiveness.

Criteria for ITIL Certifications Courses Evaluation & Selection

Our selection process for the Best ITIL Certification Courses had a main focus on a comprehensive evaluation of course content quality, real-world applicability, and instructor expertise. Courses were reviewed meticulously based on the curriculum depth, feedback from professionals who have gained the ITIL certification, and alignment with the latest ITIL framework. All those courses were considered that provided actionable insights and taught by experienced instructors who have substantial experience in IT service management. Following this approach ensured that our recommendations are not only authoritative but relevant and enhance learners’ career prospects in the relevant field significantly.

Best ITIL Certifications Courses

ITIL 4 Certification Exam Preparation

- - LearnQuest via Coursera
  - 18 hours of effort required
  - 8,824+ already enrolled!
  - ★★★★★ (201 Ratings)

ITIL 4Exam Preparation

Online Course Effectiveness Score
Content	Engagement	Practice	Career Benefit
Good ★★★★☆	Good ★★★★☆	Fair ★★★☆☆	Fair ★★★☆☆

The ITIL® 4 Foundation Test Preparation course aims to expose learners to the core ideas, vocabulary, and best practices for developing as well as enhancing IT services within an IT business. Verified exam preparation is the subject of this lesson. Participants with this course at hand will study ITIL vocabulary. And learn about how ITLL vocabulary pertains to the service value lifecycle through a series of self-paced learning, practice quizzes, and tests. By this course, you will master ITIL 4 foundation topics and ITIL terminology.

Out of all the courses I’ve taken so far, this is one of the best courses I have ever taken. This course has it all: good content, good student material, well-summarized knowledge, and whatnot. I highly appreciate the instructor and course content very much. Looking forward to this platform growing stronger. Best wishes! (joao b f, ★★★★★).

ITIL Certification v4 – Foundation Practice Certification Exams (6 Exams)

- - Jason Dion.600 via Udemy
  - 39,391+ already enrolled!
  - ★★★★★ (7,897 Ratings)

ITIL 4 Foundation Practice Certification

Online Course Effectiveness Score
Content	Engagement	Practice	Career Benefit
Good ★★★★☆	Good ★★★★☆	Fair ★★★☆☆	Fair ★★★☆☆

This practice exam course is designed to give you way more good ideas regarding how to prepare for ITLL foundation exam. Beginning with how the exam will most likely be to training its trainees about the real exam is the motive of this course. ITIL 4 Foundation Certification teaches candidates to examine IT service management from the perspective of an end-to-end operational model for the design and delivery. Following the continuous improvement of technology-enabled goods and services, the course is worth taking for any of you. This practice exam course will make you enough confident that you can pass the actual ITIL 4 Foundation Certification Exam. You might also be interested in Product Management Certification Courses at our platform.

As someone who has completed the course, I can say that the exam pack was excellent. I’ll say that 60% of the questions I got on here were on my actual test, and the other 40% were easy to get right because of the practice from these questions. It’s well worth the money. My exam grade was 82 percent (Arno Snyman, ★★★★★).

ITIL 4 Specialist CDS: Getting Started [No more Available]

- - via PluralSight

ITIL 4 Specialist CDS

Nowadays, developing and delivering IT services is difficult. You’ll learn how to set up the correct infrastructure in order to establish service value streams to build, provide, and maintain IT services in this course, ITIL® 4 Specialist CDS: Getting Started. First, you’ll look at organizational structure principles and concerns from the ITIL® 4 Service Value System (SVS). After that, you’ll learn how to use the SVS to design and monitor resources. Finally, you’ll discover how to apply the ITIL® 4 operating model to information and technology. When you’re completed with this course, you’ll have the ITIL® 4 SVS experience and competencies you need to move forward with the ITIL® 4 CDS certification.

ITIL 4 Specialist CDS: Managing Value Streams [No more Available]

- - via PluralSight

Managing Value streams

By this course, you’ll have a complete understanding of the ITIL 4 CDS publication and how to correctly approach services in this new age. Managing value streams is the same as managing IT services with a lean-agile approach. You’ll learn how to put ITIL® 4 into practice when it comes to creating, delivering, and supporting services in this course, ITIL® 4 Specialist CDS: Managing Value Streams. You’ll start by looking at how relevant IT governance principles contribute to modern ITSM management. Following that, you’ll learn more about operational methods including service desk, incident management, problem management, and many others. Finally, you’ll discover how to construct value streams. After completing this course, you’ll be prepared to take the ITIL® 4 CDS exam and begin using ITIL® 4 in your day-to-day job as a practitioner.

ITIL Certification Training Course

- - EL MAQTBA via Udemy
  - 6,957+ already enrolled!
  - ★★★★☆ (156 Ratings)

ITIL 4 foundation course

Online Course Effectiveness Score
Content	Engagement	Practice	Career Benefit
Fair ★★★☆☆	Good ★★★★☆	Fair ★★★☆☆	Fair ★★★☆☆

The course gives you a complete, in-depth, thorough, and easy-to-understand approach to IT service management. True to its title, the course is specifically designed keeping in mind the ITIL 4 Foundation Certification Exam. In this course, you will get an overview of ITIL and IT service management. Moreover, concepts of service management, the ITIL service value system are taught to participants in a transparent manner. Moving forward with the four dimensions of service management such as organizations and people, information and technology, partners and suppliers, value streams, and processes- the course has an equally important reservoir of knowledge as compared to various courses in this list. Learn Project Management through a Free Online Course with Certification at here.

As a user, I find the course to be interesting, but I believe it could be improved. The content is good, but I struggle at times with the instructor’s accent, stutters, and repetition, and the closed captioning contains so many errors (grammatical and otherwise) that it is ineffective. I believe that having someone thoroughly review this lesson as if they were attempting to learn the material could help iron out some of these issues (Dave Flanagan, ★★★☆☆).

ITIL Strategist DPI [No more Available]

- - via PluralSight

ITIL 4 Strategist DPI

You’ll study foundational information to grasp many of the concepts used in DPI. Offered by Pluralsight.com, this course is all about getting started with ITIL® 4 Strategist DPI. Starting with some fundamental vocabulary, you’ll move further with best practices in ITLL. Next, you’ll uncover the role of metrics and principles. Finally, you’ll discover how to differentiate policies, controls, and guidelines. When you’ve completed this course, you’re capable enough, having the ITIL® 4 DPI abilities and expertise that you’ll be needing to start working towards the ITIL® 4 Strategist certification in direction, design, and enhancement. With this course, you will have prepared for the ITIL 4 Strategist certification as well as you can place together with your knowledge of continual improvement in IT service management.

ITIL Specialist DSV [No more Available]

- - via PluralSight

ITIL 4 Specialist DSV

Prepare yourself for a revolution in IT Service Management. A prerequisite to the previous course, in the above-mentioned ITIL® 4 Specialist DSV course, you’ll learn how to apply customer experience ideas to IT Service Management. These days, multinational brands are hiring IT professionals that can ensure a quality experience for users all over the world. This course is exactly what you’re thinking about- get ready to become an ITLL specialist in no time. To begin with, you’ll learn to investigate the customer journey. Further, you’ll be trained to design a secure and safe customer experience. Following that, you’ll look at how to target markets and stakeholders, as well as how to maintain ties with them. Finally, you’ll learn how to define service offerings and shape demand. When you’re done with this training, you’ll have the skills and knowledge you need to start using ITIL® 4 to drive stakeholder value.

ITIL Specialist HVIT [No more Available]

- - via PluralSight

IITL 4 Specialist HVIT

‎Do you know how can you stay on top of so many different digital technologies, ‎especially when they are dynamic? And how can you use them to achieve your ever-changing goals and objectives? ‎This course enables you to know how an HVIT environment supports production value through the use of current and new digital products. This is done in order to develop a balance with changing customer goals and objectives. Get ready to discover the answers to those questions and be prepared to take the ITIL® HVIT specialist certification. This specific prep course promises success to all its users. In ITIL® 4 Specialist HVIT, you’ll learn what an HVIT organization is. Not only that, as you move further, you will learn how digital products can affect your business model. Lastly, you’ll learn how to use ITIL® 4’s seven guiding principles to create, maintain, and improve an HVIT culture. Learn how digitalization may help your company respond swiftly while minimizing the dangers that are predictable with rapid change. You can also checkout Project Management Courses at takethiscourse.net.

Introduction to Service Management

- - Jason Dion.600 via Udemy
  - 44,833+ already enrolled!
  - ★★★★☆ (13,676 Ratings)

Introduction to service management

Online Course Effectiveness Score
Content	Engagement	Practice	Career Benefit
Excellent ★★★★★	Good ★★★★☆	Fair ★★★☆☆	Fair ★★★☆☆

From the understanding of the ITIL framework to enhance IT service management, this course will guide you through all the way. In this course, you will learn to describe the ITIL framework as this framework focuses on IT service management best practices and efficient operations. The next thing you know, you will be gaining understanding by watching real-world examples. Following that, you will be able to apply ITIL 4 to your organization and discuss ITIL 4 concepts with confidence. Learn how operations move between each activity and process to create value in the service value system. And, predict their overall contribution to the service management best practices.

Excellent course with the most up-to-date information available. It provides a good overview of ITIL 4 and highlights some of the differences from ITIL v3. Fortunately, the course provided me with a clear understanding and a nice springboard as to what to expect if I want to pursue certification and beyond within ITIL. However, there were a few playback issues, which were not the trainer’s fault. Dion Trainings, thank you (Janos Holanyi-Papp, ★★★★★).

ITSM Foundation Exam Prep / Practice Tests (updated 2021) [No more Available]

- - ITPro Academy via Udemy
  - 2,987+ already enrolled!
  - ★★★★★ (431 Ratings)

ITSM Foundation Exam Prep

Online Course Effectiveness Score
Content	Engagement	Practice	Career Benefit
Good ★★★★☆	Good ★★★★☆	Fair ★★★☆☆	Fair ★★★☆☆

This course prepares you for the actual Information Technology Infrastructure Library 4 Foundation (or ITIL 4 Foundation for short) exam. This certification enables candidates to look at IT Service Management from the perspective of an end-to-end operations strategist for the creation, delivery, and continuous improvement of tech-enabled goods as well as services. With the help of this course, you will learn about the guiding principles of Information Technology Infrastructure Library 4. Get ready to learn how these practices preserve the value and significance of present processes while also expanding to be incorporated into many areas of service management and IT, starting from demand to value.

I passed my exam with a high score, so the course is worthwhile. I’d like to admit that I only used this course for academic purposes. Without a doubt, the course provides excellent explanations for all of the questions. The majority of the questions in these six tests are either on the exam or very similar to the exam. I would recommend this course to anyone who is attempting to pass this exam (Sam Gricewith, ★★★★★).

Best ITIL Certification & Training Courses