Top Paying IT Support Jobs and Desired Skills 2024 [Updated]

Information Technology is such a field that has no limitations or boundaries. With each passing day, there are only advancements in this field. And that is why this field encloses in it good opportunities for those who have the skills and determination to do well for themselves. And that is why, we present to you details of the top paying IT support jobs and desired skills. You can checkout google IT support professional certificate.

Top Paying IT Support Jobs

1. Desktop Support Technician

A desktop support technician is usually known to be the first person called whenever someone faces a trouble with their desktop computer or the associated devices. Starting as a desktop support technician can help you start a career as a desktop support specialist or analyst and thus a great stepping stone to a long-term IT career.

Key Responsibilities

Below are the key responsibilities of a desktop support technician.

• Help troubleshoot any desktop issues.
• Resolve VPN issues from a remote desktop session or via phone.

Average Salary

• The average salary that a desktop support technician can expect to make is $61,532 per year.

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2. Help Desk Technician

If you are that person who loves to work closely with people in solving their tech problems then the help desk technician has to be the perfect job for you. To be able to do an effective job, you need to be approachable, friendly, and posses a can-do attitude.

Key Responsibilities

Below are the key responsibilities as a help desk technician:

• Propose complete technical assistance of software and hardware issues.
• Provide technical training to other staff members on diagnosing and troubleshooting problems.

Desired Skills

• Customer-oriented
• Excellent communication skills
• Proven experience as a help desk technician
• Tech savvy with automation products and databases

Average Salary

• The average salary that you can expect to make as a help desk technician is $58,037 per annum.

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3. IT Support Technician

IT support technician is the one who has to work very closely with potentially frustrated employees who want to get their devices working 24/7. To be able to meet all their requirements, you need to posses strong communication and listening skills that can help you explain issues to others and listen to theirs as well. You might also be interested in IT certifications to boost your career.

Key Responsibilities

As an IT support technician, below are the key responsibilities.

• Maintain, Install, and configure hardware and tech devices.
• Diagnose and troubleshoot hardware and software issues.
• Maintain and update technical documentation.

Average Salary

• The average salary of a IT support technician is $57,122 a year.

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4. Technical Support Specialist

A technical support specialist is considered to be a very important member of an IT support team. As their skills are highly sought after, larger companies tend to employ more than one at a time.

Key Responsibilities

Below are the key responsibilities of a technical support specialist:

• Experiment and try out new tech software that is beneficial for the organization.
• Describe new tech systems to the upper authorities in the easiest possible manner.

Desired Skills

• Process Improvement
• Customer-service focus
• Problem-solving and Troubleshooting skills
• Knowledge of networking principles & operating systems

Average Salary

• The average salary that a technical support specialist can expect to make is $61,263 per year.

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5. IT Support Specialist

IT support specialist is typically that person whose job surrounds end-user support. With that, he also has to take care of productivity and efficiency of the organization. IT support specialist must possess skills relevant to technical support and customer service and must have a good know how of hardware and software installation. You can also find out IT certifications online courses.

Key Responsibilities

Below are the key responsibilities of IT support specialist:

• Oversee software, hardware, and system performance.
• Ensure system security by maintaining the company’s database.
• Investigate, assess, and troubleshoot technical problems for individuals in their workplace.
• Make sure that the external customers are having a great tech experience.
• Provide IT assistance to staff and customers, so they can easily use internal database and software.

Desired Skills

• Quality Assurance
• Agile Framework
• Product Development
• Budget Administration
• Risk Mitigation Planning

Average Salary

• The average salary that IT support specialist can expect to make is $60,467 per annum.

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6. Desktop Support Analyst

If you want to become a desktop support analyst, then you need to be customer service oriented and have to communicate unique tech problems eloquently. With that, you must have the ability to think outside the box and form a perfect solution to the problem.

Key Responsibilities

As a desktop support analyst, below are the key responsibilities:

• Solving one-off and rare problems with software and operating systems.
• Deal with stressed out and highly concerned end-users.
• Act as a calming essence during the problem-solving phase.

Desired Skills

• Technical Support
• Strategic Planning
• Project Management
• Training & Development
• Performance Improvement

Average Salary

• The average salary that you can expect to make as a desktop support analyst is $70,271 per year.

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7. PC Support Technician

If you like hands-on technical roles, then the PC support technician job is the one for you. To become an efficient PC support associate, you need to possess hardware and software installation skills. With that, PC support and repair and printer skills are also required. You can also checkout online Computer courses.

Key Responsibilities

The key responsibilities of a PC support technician are as follows:

• Repair and maintain computers and servers.
• Set up computer hardware and other tech equipment.
• Install, configure, and update software and drivers.
• Create and support computer networks and provide other PC technical assistance to customers.

Desired Skills

• Technical Support
• Strategic Planning
• Project Management
• Training & Development
• Performance Improvement

Average Salary

• The average salary of a PC support technician is expected to be $63,007 per year.

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8. Technical Support Engineer

Technical support engineers are usually found in a variety of industries like healthcare and automotive where the entire technology equipment and software is totally unique to the industry. The technical support engineers are supposed to be very skilled in their industry and are considered as a great example of specializing in a certain niche.

Key Responsibilities

The technical support engineers have the following responsibilities:

• Detect and troubleshoot networking, hardware, and software issues.
• Provide basic software training and suggest simple and effective solutions.
• Install new software, hardware, and networking systems.

Average Salary

• The average salary of a technical support engineer happens to be around $83,978 per annum.

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9. IT Support Analyst

IT support analysts are known to be extremely dependable IT pros. They are supposed to be highly organized and must possess technical skills. They are required to analyze technical efficiencies within their organization and have to help to keep the overall quality of technology up to the mark.

Key Responsibilities

IT support analysts have the following tasks to do:

• Oversee the hiring process and respond to all the basic network and software problems.
• Evaluate and resolve complex problems, while troubleshooting hardware and software issues.
• Develop recommendations for procedures to prevent problems.

Average Salary

• The average salary of an IT support analyst is $69,284 per year.

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10. Help Desk Support

Help desk support as the name suggests has to handle any tech support queries. With that, they have to manage the help desk ticket system in the most effective possible manner. As they have to take care of all the tech support queries, strong communication skills are required.

Key Responsibilities

Here are the key responsibilities of help desk support:

• Monitor and maintain computer systems and networks.
• Acknowledge to service issues and requests in a timely manner.
• Providing training to staff members; and deliver technical support across the company.

Average Salary

• The average salary that a help desk support can expect to make is $59,290 per annum.

Desired Skills

Basic Skills:

• Configure and install Hardware and Software components
• Replace/Repair damaged tech and hardware
• Upgrade systems to enable compatible Software
• Install and upgrade antivirus software
• Test and evaluate new technology
• Perform tests on new hardware and software
• Interpret hardware, software, and network requirements
• Troubleshoot hardware and software problems

Additional Skills:

• Problem-solving
• Project Management
• Process Improvement

Final Thoughts

As you can see, there are hundreds of IT Support Jobs out there waiting for the right person having the right skills to do the IT Support Jobs. All you have to do is find the right and handsomely paid IT Support Jobs for yourself.