7 Best + Free Customer Experience Courses with Certificates

To learn what Customer Experience (CX) is, take a look at our list of Best + Free Customer Experience Courses with Certificates. Designed to help learners understand how they can make their customer’s experience a memorable one and make them their long-term customers.

Key Takeaways

• Access to Best Customer Experience Courses.
• A chance to understand the fundamentals of CX.
• Suited best for all those interested in CX.

While selecting these Customer Experience courses, our team considered certain factors. These were learner feedback, instructor expertise in the field, and academic rigor.

Best + Free Customer Experience Courses with Certificates….

Branding and Customer Experience

• • • IE Business School via Coursera
    • 33,069+ already enrolled!
    • ★★★★★ (482 Ratings)

In this intermediate-level course, you will explore the synergies between the intersection of the two sets of activities.

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• The best thing about this course is its focus on explaining the different approaches to defining a branding strategy. You will understand how a branding project’s implementation impacts different departments along with customer-facing activities.
• This course is for those who wish to understand branding efforts in the context of Customer Experience.

Customer Experience (CX) in Industry 4.0

• • • CipherDev Labs™, Ellisha Rajendran via Udemy
    • 14,536+ already enrolled!
    • ★★★★★ (5,738 Ratings)

Are you interested in learning how to create an engaging and rich customer experience? If yes then this course is for you. The instructor will explain in detail what customer experience is.

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• The best thing about this course is its focus on explaining what Industry 4.0 is. You will also discover the impact of Industry 4.0 on customer experience.
• This course is for those who wish to learn to build an Industry 4.0-ready customer experience (CX) roadmap.

Voice of the Customer (VoC): Enhancing Experiences

• • • Hector Sandoval via Coursera
    • 1,782+ already enrolled!
    • ★★★★★ (31 Ratings)

In this beginner-level course, you will analyze the key concepts, benefits, and frameworks of the VoC practice.

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• The reason why we chose this course is its focus on explaining how to identify and analyze the core customer feedback collection methods and data.
• This course is for those who wish to understand how to apply VoC principles in the organization for improving collaboration, discussion-making, and continuous improvement.

Continue with more Free Customer Experience Courses with Certificates….

The Role of Empathy in Customer Experience

• • • State Bank of India via edX
    • 4 weeks 2–3 hours per week of effort required
    • Course Type (Self-Paced)

This course helps learners develop a better understanding of the different types of empathy. You will understand their application to different situations at workplace and achieve higher levels of customer satisfaction.

• The reason why we chose this course is its focus on explaining the correlation between empathy and improved customer experience.
• This course is for those who wish to understand the importance and benefits of empathy in detail.

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Omnichannel Customer Experience Management (CX)

• • • Dana Mando via Udemy
    • 11,072+ already enrolled!
    • ★★★★★ (4,751 Ratings)

Do you want to learn to create a seamless customer experience in an omnichannel ecosystem? In this engaging class, you will be taught how to develop a comprehensive omnichannel customer experience management strategy.

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• The best thing about this course is its focus on explaining how to identify your business’s most important customer groups.
• This course is for those who wish to learn to create detailed customer journey maps.

The Global Luxury Industry: From Heritage to Modern Customer Experiences (CX)

• • • Glion Hospitality & Business Education via FutureLearn
    • 2,839+ already enrolled!
    • ★★★★★ (14 Ratings)

In this class, you will dive into the opulent world of luxury and explore customer experience in the past and future.

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• The reason why we chose this class is its focus on explaining the development of the luxury industry through time.
• This class is for those who are interested in the luxury experience industry and want to explore the relationship between luxury brands and their loyal customers in creating luxury experiences.

Customer Service, Customer Support, And Customer Experience

• • • Alex Genadinik via Udemy
    • 38,809+ already enrolled!
    • ★★★★★ (6,155 Ratings)

In this course, you will learn to create a customer experience that delights clients and makes them feel like they are getting the best product they can ever get their hands on.

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• The best thing about this course is its focus on explaining how to turn your angry clients into loyal and long-term clients by giving them amazing customer service.
• This course is for those who wish to understand how to make more money from repeat customers and referrals.