11 Best + Free Customer Service Courses with Certificates

Improve your customer service skills with our list of Best Customer Service Courses. Earn a certificate of completion to showcase your commitment to excellent service.

Key Takeaways

• Improve your customer interactions and satisfaction.
• A chance to learn effective communication and problem-solving techniques.
• Earn certificates to advance your career in service.

What are the best free customer service courses with certificates?

Our list of Best Free Customer Service Courses offers training in essential service skills and conflict resolution. You also get an option to earn a certificate of completion.

Customer Service Courses Evaluation & Selection Criteria

Each customer service course is reviewed based on practical skills offered, course content relevancy, and certifications to enhance one’s career credentials.

Best + Free Customer Service Courses with Certificates

Customer Service Foundations Training

• • • Jeff Toister via LinkedIn Learning
    • 635,452+ already enrolled!
    • ★★★★★ (16,873 Ratings)

This is a beginner-level course that explains how you can use customer surveys to build rapport. Here you will understand the benefits of taking ownership of a problem.

• The reason why we chose this course is its focus on explaining different ways of listening to serve your customers more efficiently. You will also understand the different types of needs that must be addressed for solving a specific problem.
• This course is for those who wish to understand the foundations of customer service.

Customer Service Mastery Class: Delight Every Customer

• • • Chris Croft via Udemy
    • 34,206+ already enrolled!
    • ★★★★★ (15,485 Ratings)

Are you interested in mastering customer service and developing skills to perform even better? If yes, then this course is for you.

• The best thing about this course is its focus on shedding light on different ideas on how to delight customers and stand out from competitors by providing customers with a unique experience.
• This course is for those who wish to understand how to create customers that can stay loyal for life and sing your praises all the time.

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Principles of Service Management

• • • Hanken School of Economics via Futurelearn
    • 9,852+ already enrolled!
    • ★★★★★ (42 Ratings)

In this engaging course, you will get to explore a service-based approach to marketing and management which can help you serve your customers the better way.

• The reason why we chose this course is its focus on explaining how to identify and understand central theories, concepts, and models within service management.
• This course is for those who wish to explore the relevance of and opportunities for service-based thinking in business operations.

Customer Service Fundamentals Course

• • • Knowledge Accelerators via Coursera
    • 20,454+ already enrolled!
    • ★★★★★ (1,295 Ratings)

This is a beginner-level course that sheds light on communication skills and how empathetic behavior can lead to better customer service.

• The best thing about this course is its focus on explaining the process adherence to make sure proper flow and service level agreements are met.
• This course is for those who wish to understand how to do problem-solving to research an issue and then find an appropriate solution.

Customer Service & Support For Customer Service Executives

• • • Salil Dhawan via Udemy
    • 1,313+ already enrolled!
    • ★★★★★ (522 Ratings)

In this course, the instructor will talk about the fundamental principle of customer service in detail.

• The reason why we chose this course is its focus on explaining the importance and role of customer service in any business.
• This course is for those who wish to develop a core understanding of the role of a customer service executive.

Continue with more Customer Service Courses with Certificates…

Customer Service Course: Problem-Solving and Troubleshooting

• • • Noah Fleming via LinkedIn Learning
    • 14,792+ already enrolled!
    • ★★★★★ (621 Ratings)

In this beginner-level course, you will learn what critical problem solving and troubleshooting for common sense customer service is.

• The best thing about this course is its focus on explaining how to deal with issues while maintaining a positive relationship with the customers.
• This course is for those who wish to learn to identify and resolve larger systemic issues within their company.

Create Customer Support Data with Google Sheets

• • • Coursera Project Network via Coursera
    • 9,017+ already enrolled!
    • ★★★★★ (368 Ratings)

In this class, the instructor will explain how to create formulas within the Google Sheets to build upon raw data.

• The reason why we chose this class is its focus on explaining how to create drop downs and check boxes using the data validation tool.
• This course is for those who wish to understand how to link raw data from multiple tabs into a single one and other things about Google Sheets.

Customer Service Success Course: Take Your Skills to the Next Level

• • • Viktoriya Maya via Udemy
    • 14,668+ already enrolled!
    • ★★★★★ (1,464 Ratings)

Do you want to learn to build rapport with customers and understand how to improve the customer satisfaction level and your job performance as well? If yes, then this course is for you.

• The best thing about this course is its focus on explaining how to acquire and implement strategies that can exceed customer’s expectations and help you stand out from the competition.
• This course is for those who wish to learn all about the value of customer service and the impact it has on your company and job satisfaction.

Customer Service Class: Call Control Strategies

• • • Myra Golden via LinkedIn Learning
    • 221,260+ already enrolled!
    • ★★★★★ (3,192 Ratings)

This is an intermediate-level course that explains why calls get out hand and what kind of strategies can be implemented to stop this from happening.

• The reason why we chose this course is its focus on explaining how to use a limited response and take control with close-ended questions.
• This course is for those who wish to get access to a variety of actionable tips to turn long and problematic phone calls into polite and efficient interactions.

Managing Customer Expectations with Jagdish Sheth

• • • University System of Georgia via Coursera
    • 07 Hours of effort required!

This class explains how to use human resource functions for shaping customer expectations, in the same way, HR shapes employee expectations.

• The reason why we chose this class is its focus on explaining why abandoning customers with unrealistic expectations can improve the bottom line.
• This class is for those who wish to understand why customers’ attitudes are becoming more divergent and how to deal with them.

Brilliant Customer Service: How to Impress your Customers!

• • • Lecturio GmbH via Udemy
    • 24,080+ already enrolled!
    • ★★★★★ (11,828 Ratings)

This course will help you understand how to enhance your customer support and implement strategies that can ensure high-quality customer service.

• The best thing about this course is its focus on explaining how to handle complaints as soon as received.
• This course is for those who wish to learn to deal with difficult or angry customers.

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